PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

Technical Information:

IP address and device identifiers
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution and display settings

Usage Data:

Pages visited and time spent on each page
Search queries and filters used
Properties viewed and saved
Click paths and navigation patterns
Referral sources (how you found our site)
Date and time of access

Location Data:

General location based on IP address
Precise location (if you grant permission on mobile devices)
Location preferences for property searches

2.3 Information from Third Parties

We may receive information about you from:

Real estate agents, developers, and builders you contact through our platform
Mortgage brokers and financial service providers in our network
Property data providers and aggregators
Credit reporting agencies (with your consent)
Social media platforms (if you connect or share via social media)
Marketing and analytics service providers
Government databases (for school zone and demographic information)
Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

We may also collect information when you:

Subscribe to our newsletters or alerts
Register for an account on our websites
Complete mortgage calculators
Download property guides and resources
Submit property listings or business directory entries
Participate in surveys or promotions
Provide reviews or testimonials
Attend our events or webinars

3. How We Use Your Information

3.1 Primary Uses

We use your personal information to:

Service Delivery:

Provide access to our property search and discovery platforms
Connect you with property developers, builders, and real estate agents
Facilitate mortgage broker connections and home loan services
Deliver school zone information and property insights
Process and display property listings
Manage business directory listings and subscriptions

Communication:

Respond to your inquiries and provide customer support
Send property alerts matching your search criteria
Provide mortgage rate updates and finance information
Send service-related notifications and updates
Communicate account and subscription information

Platform Improvement:

Analyze usage patterns to enhance user experience
Develop new features and services
Conduct market research and analysis
Test and optimize website performance
Improve search algorithms and recommendations

Marketing (with consent):

Send newsletters about property market trends
Provide information about new developments and listings
Promote relevant services from our partners
Conduct promotional campaigns and offers
Share educational content and buying guides

3.2 Legitimate Interests

We may also process your information based on legitimate business interests, including preventing fraud and maintaining platform security, enforcing our Terms of Service, protecting our legal rights and property, complying with legal obligations, managing and improving our business operations, and conducting business analytics and reporting.

4. Information Sharing and Disclosure

4.1 When We Share Your Information

We may share your personal information with property industry partners (property developers and builders, real estate agents, project marketing and sales teams, property management companies); financial services partners (mortgage brokers, home loan lenders, mortgage aggregators); professional service providers (conveyancers, solicitors, building inspectors, valuers, removalists — upon request); technology and service providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Workspace, Google Drive, Stripe, Google Analytics, marketing automation platforms, SMS and communication service providers); our related bodies corporate and affiliates, professional advisors, and business purchasers or successors; and government agencies, courts, tribunals or regulatory authorities where legally required.

4.2 How We Share Information

Property Listing Inquiries: When you submit an inquiry about a specific property listing through our platform, your inquiry (name, email, phone, message) goes directly to the listing agent, developer, or builder. HALP does not store or process these property-specific inquiries. The property advertiser becomes the data controller for your inquiry. You should review the privacy policy of the property advertiser. We facilitate the connection but do not retain your inquiry data.

General Platform Inquiries: When you use our general inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and stored by HALP. We store inquiries in our CRM systems (Pipedrive, ActiveCampaign). Supporting documentation may be stored in Google Drive. We use this information to respond to your inquiry and provide services and may follow up on your inquiry via email or phone.

Business Directory: If you list your business in our professional directory, your business information will be publicly displayed on our websites, including your business name, services, contact details, and any information you choose to provide.

Aggregated Data: We may share anonymized, aggregated data that does not identify you personally for industry reporting, market analysis, and research purposes.

4.3 No Sale of Personal Information

We do not sell your personal information to third parties. Any sharing of information is done with your consent, to provide services you've requested, with service providers who assist us in operating our business, for the permitted purposes in section 4.1 and 4.2, or as required by law.

5. Data Security and Storage

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including Secure Socket Layer (SSL) encryption, encrypted storage, secure authentication and access controls, regular security assessments, restricted access on a need-to-know basis, secure data centers with physical security controls (Amazon Web Services), regular backups stored securely on AWS, PCI-DSS compliant payment processing through Stripe, and staff training on privacy and data security.

Payment processing is handled by Stripe (PCI-DSS Level 1 certified). HALP does not store complete credit card numbers on our servers. We may store limited payment information for subscription management (last 4 digits, expiry date) and tokenized payment methods for recurring subscriptions.

5.2 Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes and enforce agreements, and maintain business records. Specific retention periods include: account information retained while your account is active plus 7 years after closure; inquiry and communication records retained for up to 7 years; transaction records retained for 7 years; marketing data retained until you unsubscribe or withdraw consent; and website analytics typically retained for 26 months.

5.3 Data Storage Locations

Your personal information may be stored on secure servers located in Australia, with Amazon Web Services (website hosting, backups and infrastructure), and with cloud service providers who may store data internationally (Pipedrive, ActiveCampaign). Primary storage infrastructure includes AWS for website hosting and backups, Pipedrive and ActiveCampaign for CRM and marketing automation, Google Drive for document storage, and Stripe for payment processing.

6. Cookies and Tracking Technologies

We use essential cookies (required for website functionality), analytics cookies (to track website usage and performance, e.g. Google Analytics), functional cookies (to remember your preferences and settings), and marketing cookies (used with your consent). You can control cookies through your browser settings, our cookie consent banner, and third-party opt-out tools. Disabling certain cookies may limit website functionality. We may also use web beacons and pixel tags, device fingerprinting, local storage technologies, and social media widgets and plugins.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, and receive a copy of your personal information in a portable format. Contact privacy@halp.com.au.

7.2 Opt-Out and Unsubscribe

You can unsubscribe from marketing emails using the link in each email, opt out of SMS communications by replying "STOP", update your communication preferences in your account settings, or contact us to request removal from specific communications. You cannot opt out of essential service communications related to your account or inquiries.

7.3 Account Deletion

You may request deletion of your account and associated personal information by contacting privacy@halp.com.au. Some information may be retained for legal compliance, dispute resolution, or fraud prevention.

7.4 Data Portability

You may request a copy of your personal information in a commonly used, machine-readable format.

7.5 Complaint Process

Contact our Privacy Officer at privacy@halp.com.au. We will acknowledge your complaint within 7 days and respond within 30 days. If unsatisfied you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone 1300 363 992, email enquiries@oaic.gov.au.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete it promptly. Contact privacy@halp.com.au.

9. Third-Party Links and Services

Our websites may contain links to third-party websites, services, and platforms. We are not responsible for their privacy practices. Third-party services we use include Amazon Web Services (hosting and backups), Google Analytics (analytics), Pipedrive (CRM for inquiry management), ActiveCampaign (email marketing and CRM), Google Drive (document and inquiry storage), Stripe (payment processing), and social media platforms (sharing features).

10. International Data Transfers

Some of our service providers may be located overseas or store data on international servers. Countries where data may be transferred include the United States (Amazon Web Services, Stripe, Google, Pipedrive, ActiveCampaign) and European Union countries (data processing services, AWS regional servers). We take reasonable steps to ensure appropriate protections are in place.

11. Marketing and Direct Marketing

With your consent, we may send you property listings and alerts, newsletters and market updates, information about new developments and projects, home loan and finance updates, educational content and buying guides, and promotional offers. You can opt out at any time by clicking "unsubscribe" in any marketing email, updating your account preferences, replying "STOP" to SMS, or emailing unsubscribe@halp.com.au. We will process opt-out requests within 5 business days. We do not share your information with third parties for their own direct marketing purposes without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last Updated" date, notify you via email if you have an account, display a prominent notice on our websites, and provide a reasonable period for you to review changes before they take effect. Your continued use of our services after changes take effect constitutes acceptance.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

Response times: general inquiries within 5 business days; access requests within 30 days; complaint investigations within 30 days.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. It is provided for convenience only — the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details (name, email, phone, address), property search preferences, mortgage and finance information, business listing details (for advertisers), account information, and technical data such as your IP address and browsing activity on our sites. See section 2 for the full list.

Q2. How does HALP use my information?

Primarily to deliver our property search, business directory, and home loan connection services; to respond to your inquiries; to improve our platforms; and — only with your consent — to send marketing communications. See section 3.

Q3. Does HALP sell my personal information?

No. We do not sell your personal information to third parties. See section 4.3.

Q4. Who does HALP share my information with?

Property developers, builders and real estate agents whose listings you inquire about; mortgage brokers and lenders in our network; technology service providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics); professional advisors; and government or regulatory bodies where legally required. See section 4.

Q5. Is my information stored in Australia?

Some information is stored on servers in Australia, but some of our service providers are based overseas (primarily the United States and European Union). See sections 5.3 and 10.

Q6. How long is my information kept?

Account and transaction records are generally retained for 7 years after closure. Marketing data is kept until you unsubscribe. Website analytics data is typically retained for 26 months. See section 5.2.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au. We'll verify your identity and respond within 30 days. See section 7.

Q8. How do I opt out of marketing?

Click "unsubscribe" in any marketing email, reply "STOP" to marketing SMS, update your account preferences, or email unsubscribe@halp.com.au. See section 11.3.

Q9. How do I make a privacy complaint?

Contact our Privacy Officer at privacy@halp.com.au. We'll acknowledge within 7 days and respond within 30 days. If you're not satisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992. See section 7.5.